These Terms & Conditions (“Terms”) govern the purchase and use of virtual assistant services provided by Light Up Branding (“Light Up Branding,” “we,” “us,” or “our”).

By purchasing services, submitting payment, or selecting the checkbox indicating acceptance of these Terms, the purchaser (“Client,” “you,” or “your”) acknowledges that they have read, understood, and agree to be bound by these Terms.

1. SERVICES

Light Up Branding provides virtual assistant and business support services based on the package or service the Client selects at the time of purchase.

Services may include, but are not limited to:

• Administrative support, including email and calendar management

• Appointment scheduling and digital file organization

• Document preparation and data entry

• Lead management, including lead tracking, follow-up support, and pipeline organization

• Customer Relationship Management (CRM) updates and maintenance

• Transaction coordination support, when applicable

• Basic graphic design for digital marketing materials

• Business research and administrative project support

• Client communication and follow-up support

• General business operations support

The specific services, monthly retainer, included support hours, billing frequency, and other package details applicable to the Client are those stated on the applicable checkout page, order form, invoice, offer page, or other written description provided at the time of purchase.

Only services included in the Client’s selected package or otherwise approved in writing are included.

2. CLIENT RESPONSIBILITIES

The Client agrees to:

• Provide timely access to necessary accounts, platforms, documents, and digital assets.

• Submit tasks, requests, instructions, and materials in a timely manner.

• Respond to questions, approvals, and requests for feedback within two (2) business days whenever reasonably possible.

• Communicate through Google Chat, email, or another agreed-upon communication platform.

• Provide accurate and complete information needed to perform requested services.

• Review completed work and communicate requested revisions within a reasonable timeframe.

Delays caused by missing information, account access, approvals, feedback, instructions, or materials from the Client do not extend the billing period, reduce the monthly retainer, or extend unused hours.

3. FEES, PAYMENT & BILLING

The fees and billing terms for the Client’s selected service are those displayed or communicated at the time of purchase.

Unless otherwise stated in writing:

• Services are billed monthly in advance on a recurring retainer basis.

• Payment is due in full before the beginning of each monthly service period.

• The monthly retainer reserves dedicated time on Light Up Branding’s schedule for the Client.

• Payment of the retainer is required regardless of whether the Client uses all available support during the applicable service period.

• Unused hours expire at the end of the applicable monthly service period and do not roll over.

• Monthly retainers are non-refundable once the applicable service period begins.

• Payments are processed through the payment method made available at checkout or otherwise provided by Light Up Branding.

Light Up Branding operates as a boutique, owner-operated business and accepts a limited number of clients at one time. Reserved client capacity cannot be treated as unbillable time because the Client has fewer tasks, experiences a slower period, or requests a temporary reduction in work.

If the Client has a lighter workload during a monthly service period, Light Up Branding may redistribute included hours throughout the remainder of that service period based on the Client’s needs, priorities, and Light Up Branding’s availability.

Client-requested delays, reduced workloads, gaps in assignments, or unused hours do not reduce, suspend, prorate, refund, or extend the monthly retainer.

4. ADDITIONAL HOURS & SERVICES

Work requested beyond the Client’s selected package or included hours may require additional fees.

Additional work will not be intentionally performed beyond the Client’s included support without approval whenever reasonably possible.

Approved additional hours will be billed at the applicable additional hourly rate communicated to the Client.

Invoices for additional work are due upon receipt and must be paid before the next monthly service period begins unless otherwise agreed in writing.

Requests outside the Client’s selected package may require:

• Additional fees

• Additional hours

• A revised scope of work

• A different service package

• A separate written arrangement

5. MINIMUM SERVICE COMMITMENT

Unless a different commitment is expressly stated at the time of purchase, virtual assistant retainer services require a minimum commitment of six (6) consecutive months beginning on the Client’s service start date.

By purchasing a six-month service, the Client acknowledges and agrees that they are committing to the entire six-month term and are responsible for all monthly payments due during that term.

The Client’s payment obligation is not reduced because the Client:

• Has fewer tasks during a particular month

• Does not use all included hours

• Requests a reduction in work

• Experiences a temporary slowdown in business

• Chooses not to utilize the available services

The six-month commitment reserves ongoing capacity on Light Up Branding’s schedule.

6. RENEWAL & NON-RENEWAL

Near the conclusion of the Client’s initial service term, Light Up Branding may offer the Client the opportunity to renew services for an additional term.

Light Up Branding will communicate available renewal terms, services, pricing, and other applicable conditions before renewal.

If the Client does not intend to renew, the Client must provide written notice at least thirty (30) days before the end of the current service term.

Services will end at the conclusion of the current term unless the Client purchases or otherwise agrees to a renewal.

Any renewal purchase or continued service arrangement will be subject to the Terms in effect at the time of renewal unless otherwise agreed in writing.

7. EARLY CANCELLATION & TERMINATION

The Client may not cancel a minimum-term service commitment before the end of the agreed term unless Light Up Branding approves the cancellation in writing.

Unless otherwise agreed in writing, early cancellation or discontinuation requested by the Client does not relieve the Client of responsibility for:

• Outstanding invoices

• Amounts already due

• Remaining payments owed under the agreed minimum service commitment

Light Up Branding may suspend or terminate services for:

• Nonpayment

• Repeated failure to communicate

• Abusive, threatening, harassing, or inappropriate conduct

• Failure to provide required information, materials, or account access

• Violation of these Terms

• Requests involving unlawful, unethical, or unsafe activity

• Any circumstance that reasonably prevents Light Up Branding from performing the agreed services

Termination by Light Up Branding does not eliminate payment obligations that accrued before termination.

8. LATE OR OUTSTANDING PAYMENTS

If a required payment is not received by its applicable due date:

• Services will not begin or resume.

• Light Up Branding may immediately suspend services.

• The Client must pay outstanding balances in full before services resume.

• Suspension does not extend the Client’s service term.

• Suspension does not relieve the Client of payment obligations under these Terms.

Light Up Branding is not responsible for delays, missed deadlines, lost opportunities, or other consequences resulting from service suspension due to late or missing payment.

9. COMMENCEMENT OF SERVICES

Services will begin only after Light Up Branding has received, as applicable:

• Acceptance of these Terms

• Required payment

• All outstanding balances

• Required onboarding information

• Necessary account access, credentials, documents, and materials
  
  

Light Up Branding may withhold or delay services until all required onboarding items have been completed.

10. SERVICE PAUSES & MATERNITY LEAVE

Regular service pauses or temporary billing suspensions are not permitted during a minimum service term.

As an exception, a Client beginning maternity leave may submit a written request to temporarily suspend services and billing.

Approval is at the sole discretion of Light Up Branding and must be confirmed in writing.

If a maternity leave pause is approved:

• The pause will begin and end on the dates agreed upon in writing.

• The remaining service term will resume when the Client returns.

• Previously paid retainers will not be refunded.

• Services will resume only after Light Up Branding receives any outstanding balance, required information, and the upcoming retainer payment.

11. CLIENT MATERIALS & OWNERSHIP

The Client retains ownership of documents, account information, business data, branding materials, photographs, intellectual property, and other materials provided to Light Up Branding.

Upon full payment of all applicable invoices, the Client will own final assets, documents, graphics, business materials, and files created specifically for the Client as part of the purchased services.

R.A. Digital Solutions, LLC d/b/a Light Up Branding retains ownership of all pre-existing and independently developed:

• Templates

• Systems

• Workflows

• Processes

• Methods

• Internal documents

• Training materials

• Business resources

• Intellectual property

Providing services to the Client does not transfer ownership of Light Up Branding’s underlying systems, methods, templates, or intellectual property.

12. CONFIDENTIALITY

Light Up Branding will use reasonable care to protect Client confidential information, account credentials, proprietary information, and business data.

Light Up Branding will not knowingly disclose Client confidential information to third parties except:

• With the Client’s permission

• When reasonably necessary to provide purchased services

• When required by law

• When working with an approved contractor or service provider who is required to appropriately protect the information

The Client agrees not to share, reproduce, distribute, sell, or provide access to Light Up Branding’s private processes, templates, systems, pricing materials, training materials, or proprietary business information without written permission.

These confidentiality obligations survive termination or expiration of the Client relationship.

13. THIRD-PARTY CONFIDENTIALITY

If the Client is subject to a confidentiality agreement, non-disclosure agreement (NDA), or similar obligation involving a customer, vendor, partner, brokerage, or other third party, the Client must notify Light Up Branding before providing access to information covered by that obligation.

The Client is responsible for providing any additional documentation or requirements necessary for compliance.

Light Up Branding will use such confidential information solely as reasonably necessary to perform the purchased services.

Nothing in this section requires Light Up Branding to assume obligations that materially expand its responsibilities or liability beyond these Terms unless separately agreed to in writing.

14. THIRD-PARTY PLATFORMS

Services may involve third-party platforms, software, websites, applications, social media networks, CRM systems, email providers, artificial intelligence tools, or other technology.

Light Up Branding does not own or control these third-party platforms and cannot guarantee their availability, performance, security, policies, or continued functionality.

Light Up Branding is not responsible for:

• Technical issues, outages, bugs, or security incidents involving third-party platforms

• Changes to third-party features, pricing, policies, or terms

• Suspended, disabled, restricted, or flagged accounts

• Loss of access caused by a third-party provider

• Platform algorithm changes

• Changes made by the Client or another service provider after work has been completed

15. RESULTS & LIMITATION OF LIABILITY

Light Up Branding does not guarantee specific business, marketing, financial, sales, lead generation, or social media results.

Light Up Branding is not responsible for:

• Business performance, revenue, profitability, lead volume, conversion rates, or sales results

• Organic reach, engagement, content performance, or algorithm changes

• Delays caused by late approvals, missing information, unavailable account access, lack of communication, or missed Client deadlines

• Missed leads or opportunities resulting from incomplete information, platform failures, delayed Client responses, or circumstances outside Light Up Branding’s reasonable control

• Legal, financial, accounting, brokerage, licensing, or real estate compliance decisions made by the Client

Services provided by Light Up Branding do not replace advice from an attorney, accountant, licensed real estate professional, financial professional, or other qualified professional.

To the fullest extent permitted by applicable law, Light Up Branding's total liability arising from or relating to the services or these Terms will not exceed the amount paid by the Client for the monthly service period in which the event giving rise to the claim occurred.

16. INDEPENDENT CONTRACTOR RELATIONSHIP

Light Up Branding provides services as an independent contractor.

Nothing in these Terms creates an employer-employee, partnership, joint venture, brokerage, agency, fiduciary, or other similar relationship between Light Up Branding and the Client.

Light Up Branding is responsible for its own business expenses, taxes, insurance, equipment, work methods, and scheduling, subject to agreed deadlines and service expectations.

Neither Light Up Branding nor the Client has authority to enter into contracts, make legal commitments, approve transactions, or incur expenses on behalf of the Other unless the Client provides specific written authorization.

17. COMMUNICATION & BUSINESS HOURS

Primary Client communication will occur through Google Chat, email, or another platform agreed upon by Light Up Branding and the Client.

Standard business hours are:

Monday through Thursday: 8:00 AM–10:00 AM and 3:00 PM–9:00 PM Eastern Time

Friday: By appointment only

Messages received outside standard business hours will be addressed during the next available business period.

Unless separately agreed in writing, services do not include guaranteed evening, weekend, holiday, emergency, or immediate-response availability.

Light Up Branding observes U.S. federal holidays.

18. CHANGES TO SERVICES OR SCOPE

Changes to the Client’s package, monthly retainer, included hours, scope of services, or service term must be agreed upon in writing.

Email, Google Chat, or another agreed written communication method may be used to document approved changes.

Light Up Branding will notify the Client before intentionally completing work expected to exceed the Client’s included package hours whenever reasonably possible.

19. CHANGES TO THESE TERMS

Light Up Branding may update these Terms from time to time to reflect changes in services, business practices, technology, or legal requirements.

Changes will not retroactively alter payment obligations or material service commitments already agreed to for a current minimum service term unless required by law or agreed to by both parties.

Material changes affecting an existing Client’s current service arrangement will be communicated when reasonably necessary.

The version of these Terms accepted at the time of purchase will govern the applicable purchase unless otherwise agreed in writing.

20. ENTIRE AGREEMENT

These Terms, together with the applicable checkout page, order form, invoice, package description, offer page, and any written scope or service details provided by Light Up Branding, constitute the agreement between Light Up Branding and the Client regarding the purchased services.

They supersede prior verbal or written discussions relating to the same services except where Light Up Branding and the Client expressly agree otherwise in writing.

If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in effect.

Failure by either party to enforce a provision does not waive the right to enforce that provision or another provision later.

21. GOVERNING LAW

These Terms are governed by the laws of the State of Connecticut, without regard to conflict-of-law principles.

Any legal action relating to these Terms or the services must be brought in a court with proper jurisdiction in the State of Connecticut unless the parties agree in writing to another dispute-resolution process.

22. ELECTRONIC ACCEPTANCE

The Client’s electronic acceptance of these Terms is intended to constitute acceptance of the agreement between the Client and Light Up Branding.

By completing a purchase, submitting payment, or selecting the checkbox indicating agreement to these Terms, the Client acknowledges that they:

• Have had an opportunity to review these Terms before purchasing.

• Have read and understood these Terms.

• Agree to the applicable pricing, service description, billing terms, and minimum commitment presented at the time of purchase.

• Agree to be bound by these Terms.

The Client will retain and sign a copy of these Terms for their records and will receive it in a separate email.

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